Company: Arrival
Project: Connected Vehicle Platform (Saas)
Role: Head of design
Responsibilities: User research, user experience strategy, UX/UI, design team management, design direction and product management.
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Context:
Arrival had been revolutionising the design and production of electric vehicles to promote end-to-end sustainability using a radical new method for large-scale electrification.
The Connected Vehicle Platform was a Saas platform designed for engineers to provide a scalable and modular suite of digital products that enabled engineers to develop vehicle softwares - from configuration, to testing, diagnose issu, carry out remote test as well as tracking and video streaming.
After 2 years in the making with a technology development and new feature approach, Arrival decided to redesign it with a design thinking approach to improve the overall user experience, look & feel and integration with other arrival digital products.
Redesign:
I lead the end-to-end redesign from concept to production of this platform, acting as a lead and managing 2 product designers.
Collaborating with multiple internal teams and external customers to deliver an intuitive, functional and beautifully crafted user experience in line with Arrival’s brand.
This responsive SaaS app use IoT technology to enable real-time remote vehicle performance assessment and diagnostics. Some of the main features include vehicle configuration, systems and performance testing, location and health tracking, live and archived CCTV streaming, diagnose fault diagnostic, remote repair, parts ordering, service booking, and maintenance scheduling.
We redesigned the platform in collaboration with the e-com and HMI teams to deliver an integrated and functional user experience in line with Arrival's core design principles.
Outcomes:
- User experience product strategy
- Customer journey maps & product roadmap
- User experience design, design direction, prototyping,
- Platform development
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Team: Head of design (x1), Product designers (x2), User researcher (x1), Product owner (x1), Engineers/developers (x20)
Credits: 3D renders and visualisations created by the Arrival industrial design team.